RAMOS-ECLEVIA, Marian S..
 THE REFERENCE LIBRARIAN IS NOW ONLINE!: UNDERSTANDING LIBRARIANS' PERCEPTIONS OF QUALITY CHAT REFERENCE USING CRITICAL INCIDENT TECHNIQUE.
<strong>Journal of Philippine Librarianship</strong>, [S.l.], v. 32, p. 13-38, apr. 2013.
ISSN 0022-359X. Available at: &lt;<a href="https://journals.upd.edu.ph/index.php/jpl/article/view/3617" target="_new">https://journals.upd.edu.ph/index.php/jpl/article/view/3617</a>&gt;. Date accessed: 05 sep. 2025.