DESIGN OF A BALANCED SCORECARD FOR THE UNIVERSITY OF THE EAST RAMON MAGSAYSAY MEMORIAL MEDICAL CENTER LIBRARY

Abstract

This study designed a Balanced Scorecard (BSC) for the University of the East Ramon Magsaysay Memorial Medical Center (UERMMMC) Library. This was done to address the need of this library to have a comprehensive and more specific metrics for library staff evaluation. Using the BSC Methodology formulated by Kaplan & Norton (1996), objectives, metrics and performance measures were identified as well as the agreement on metrics and performance measures, and setting of targets. The study revealed that the library has 20 metrics and performance measures that could be used to achieve their mission and vision. The librarians also agreed that the BSC Methodology would help them assess their library’s performance.