TALAVERA, Ma. Gloria.
Measuring Service Quality in Philippine Banks: An Exploratory Study Using Servqual and Q-Methodology.
Philippine Management Review, [S.l.], v. 27, feb. 2021.
Available at: <https://journals.upd.edu.ph/index.php/pmr/article/view/7436>. Date accessed: 06 aug. 2025.