Quality Management in Practice

Elvira A. Zamora

Abstract


Many local companies have started to recognize the necessity of incorporating elements of the quality process into their operations.  Some of them have already launched quality management programs.  The objective of the present study is to take a closer look at these quality management programs and practices through a survey of 46 local manufacturers.  Results of the survey indicate that manufacturing companies are gradually moving towards the direction of TQM, although certain traditional approaches remain prevalent.


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