Knowledge Creation and Valenzuela City: A Case Study of the 3S in Public Service Program

Angelo Rafael B. Nacionales; Jufflin A. Calalo; John Carlos V. Comprendio; Samantha A. Lopez; Marl Francis Manzano; Gemmarie T. Zuñiga

doi:10.5281/zenodo.10042679

Angelo Rafael B. Nacionales National College of Public Administration and Governance, University of the Philippines Diliman
Jufflin A. Calalo National College of Public Administration and Governance, University of the Philippines Diliman
John Carlos V. Comprendio National College of Public Administration and Governance, University of the Philippines Diliman
Samantha A. Lopez National College of Public Administration and Governance, University of the Philippines Diliman
Marl Francis Manzano National College of Public Administration and Governance, University of the Philippines Diliman
Gemmarie T. Zuñiga National College of Public Administration and Governance, University of the Philippines Diliman

DOI: https://doi.org/10.5281/zenodo.10042679

Abstract

The article uses the knowledge creation theory to explain the innovation process within the local government. It investigates the artifacts of an innovative program and traces the development process of the artifacts backward to reveal relevant activities and situational aspects. The activities are analyzed to determine whether they correspond to the four modes of knowledge conversion (i.e., socialization, externalization, combination, and internalization or SECI). Situations are examined to determine whether phronetic leadership abilities facilitate knowledge synthesis in the local government. For this case study, the researchers select the 3S in Public Service Program of Valenzuela City as the case and three managers as respondents. The study employs semi-structured interviews and document reviews and adopts a qualitative content analysis procedure to analyze the data. The findings reveal that the SECI processes manifest during the development and implementation of the 3S Program, and the chief executive is the most important driver of knowledge conversion. Future research on knowledge creation in the city can explore whether middle managers facilitate knowledge synthesis, selforganizing teams are present, and entities external to the organization (e.g., clients, suppliers, and developers) are impacted by and contribute to knowledge creation.

Author Biographies

Angelo Rafael B. Nacionales, National College of Public Administration and Governance, University of the Philippines Diliman

Angelo Rafael B. Nacionales (corresponding author) is a bachelor of public administration graduate from the National College of Public Administration and Governance, University of the Philippines Diliman (UP-NCPAG). As a University Research Associate at the same institution, he is part of various program evaluation and impact assessment projects. His research interests include public management and leadership. E-mail: abnacionales@up.edu.ph.

Jufflin A. Calalo, National College of Public Administration and Governance, University of the Philippines Diliman

Jufflin A. Calalo is a public administration graduate from the UP-NCPAG. She previously served as a Local Youth Development Officer III in the Provincial Government of Catanduanes. She is pursuing law at the University of Santo Tomas. She served as an assistant researcher to the UST Law Debate and Moot Society. Her research interests include public policy and law. E-mail: jufflinac@gmail.com.

John Carlos V. Comprendio, National College of Public Administration and Governance, University of the Philippines Diliman

John Carlos V. Comprendio currently works as Policy Development Officer I at the local assessment operations division of the Bureau of Local Government Finance, Department of Finance. He finished his bachelor’s degree in public administration at the UP-NCPAG. E-mail: jccom63.jc@gmail.com.

Samantha A. Lopez, National College of Public Administration and Governance, University of the Philippines Diliman

Samantha A. Lopez holds a master’s degree in Political Science, with specializations in Indigenous Politics and Law and Policy, from the University of Hawai’i at Mānoa. She obtained her bachelor’s degree in public administration from the UP-NCPAG. Her research interests revolve around the intersections of indigeneity and intellectual property. E-mail: salopez@hawaii.edu.

Marl Francis Manzano, National College of Public Administration and Governance, University of the Philippines Diliman

Marl Francis Manzano is Economic Development Specialist I at the National Economic and Development Authority. He finished his bachelor’s degree in public administration at the UP-NCPAG and is finishing his master’ degree in economics at the Polytechnic University of the Philippines. His research interests include transportation, leadership, and urban planning. E-mail: mrlmanzano213@gmail.com.

Gemmarie T. Zuñiga, National College of Public Administration and Governance, University of the Philippines Diliman

Gemmarie T. Zuñiga is a public administration graduate from the UP-NCPAG. She previously worked as an academic and technical writer focused on disaster resilience and urban development. She is now a communications practitioner forwarding the cause of open government in the country as Information Officer III at the Department of Budget and Management. E-mail: gemtzuniga@gmail.com.